Frequently Asked Questions
Everything you need to know about our haptic technology and services.
What is the standard shipping timeframe for SensitHaptics components?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.
Do your haptic actuators come with a warranty?
Yes, all SensitHaptics hardware is covered by a 12-month limited warranty against manufacturing defects from the date of purchase.
Are SensitHaptics products compatible with Arduino and Raspberry Pi?
Absolutely. Our modules are designed with standard I2C and PWM interfaces, making them fully compatible with most popular development boards. Documentation and sample code are available on our resources page.
What is your return policy for electronic components?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that components that have been soldered or modified cannot be returned for a refund.
Do you offer bulk discounts for commercial manufacturing?
Yes, we provide tiered pricing for high-volume orders. Please contact our sales team directly to receive a custom quote for your production run.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for corporate accounts.